Delete your account
You can delete your TChess account and everything stored with it. There are two ways, and both remove the same data.
Option 1 — in the app
In the next version of the app, open Settings and tap Delete account. Until that version reaches your phone, use option 2.
Settings → Reset everything is different: it only clears your rating, XP, streak and history from the device and cannot be undone. It does not remove what is stored on our servers, so to delete the account itself use Delete account or option 2 — the two are separate on purpose, so wiping a phone you are selling does not destroy the backup you signed in to create.
Option 2 — by email
Send us a message from the email address you signed in with. That address is how we verify the request is yours — we deliberately do not accept deletions typed into a public form, because that would let anyone delete someone else’s account.
Or write to support@tchess.app with the subject “Delete my TChess account”.
What gets deleted
| Data | Deleted |
|---|---|
| Your account and email address | Yes |
| Puzzle rating, XP, level, timezone | Yes |
| Streaks and daily totals | Yes |
| Per-theme progress | Yes |
| Favourites | Yes |
| AI bot games and the chat messages you typed to the bots | Yes |
| Push token and subscription status | Yes |
| Billing records (purchases and subscription events) | Kept for accounting, with your account ID removed so they no longer point to you |
| Everything on your device | Removed by uninstalling, or by Settings → Reset |
How long it takes
We action deletion requests within 30 days, usually much sooner. Once done, the account and its rows are gone and cannot be restored — there is no recovery window and no archived copy.
Anonymous crash reports and usage counts are not tied to your account and cannot be looked up by it, so they are not part of a deletion request. What each contains is set out in the Privacy Policy.
You do not have to delete anything to stop using TChess
The app works fully signed out. Signing out leaves your device untouched and stops anything further being sent.